1. Privacy Policy

At Hennerval, we respect your privacy and are committed to protecting the personal information you share with us. This policy describes how we collect, use, and protect your data in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

A. Accountability and Data Control

Hennerval is responsible for the personal information under our control. We have designated a Privacy Officer to oversee our data practices.

• Privacy Officer: The Hennerval Management Team.
• Contact: support@hennerval.com

B. Information We Collect

We collect information to provide you with a seamless shopping experience:

• Identifiers: Name, billing address, and shipping address.
• Payment Details: Credit card information (processed securely via encrypted, PCI-compliant providers).
• Contact Info: Email address and phone number.

C. Cookies and Tracking

We use cookies to improve your experience and our services:

• Functional Cookies: Essential for the cart and secure checkout.
• Analytical Cookies: Help us understand site performance (e.g., Google Analytics).
• Marketing Cookies: Used to show you relevant Hennerval updates and offers.
• You can disable cookies in your browser settings, though some site features may be affected.

D. How We Use & Share Your Data

We use your data to fulfill orders and communicate updates. We only share information with trusted partners necessary for our operations:

• E-commerce: Shopify.
• Payments: Secure payment gateways.
• Logistics: Canadian courier services for delivery.
• Legal: We may disclose info if required by Canadian law.

E. Your Rights (Canada)

As a Canadian resident, you have the right to access, correct, or request the deletion of your personal data. Please contact our Privacy Officer at support@hennerval.com to exercise these rights.

2. Return & Exchange Policy

30-Day Hassle-Free Returns

We want you to love your Hennerval pieces. If you are not completely satisfied, we offer a straightforward return process within Canada.

A. Eligibility

• Items must be returned within 30 days of delivery.
• Items must be in original condition: unworn, unwashed, with all tags attached.
• Items must be in their original packaging.

B. The Return Process

Email support@hennerval.com with your order number and we will assist you with love.

C. Refunds & Exchanges

• Refunds: Once inspected, your refund will be issued to your original payment method. Please allow a few business days for your bank to process the transaction.
• Exchanges: For a different size or style, we recommend returning your original item for a refund and placing a new order for the preferred piece.

3. Terms of Service (Summary)

By using the Hennerval website, you agree to the following:

• Service Area: We currently operate and ship exclusively within Canada.
• Accuracy: We strive for accuracy in our product descriptions and pricing but reserve the right to correct errors.
• Intellectual Property: All content, designs, and logos are the property of Hennerval.

Contact Information

For any questions regarding our policies, please reach out to our team: Email: support@hennerval.com